Oz Star Caravans Website Terms & Conditions of Sale

These terms outline the conditions of Oz Star Caravans Pty. Ltd. (“we”, “us”) for our website located at www.ozstarcaravans.com.au (the “Website”). These conditions include our Terms of Use, Disclaimer, and Privacy Policy, all of which can be found on our Website. Please read these conditions carefully as they govern all transactions made through our Website and can only be modified in writing signed by us. By making a purchase on our Website, you confirm that you have read, understood, and agreed to these terms. For any questions or concerns, please contact us.



1. E-COMMERCE

We strive to ensure that our online store is accurate and up-to-date, but errors may occasionally occur (e.g., pricing mistakes or stock availability issues). 

Submitting an order does not create an agreement until we process, accept, and confirm it. If an error affects your order (e.g., a pricing issue or stock unavailability), we may choose not to fulfill it and will contact you to discuss your options, such as purchasing at the correct price, delaying your order, or selecting an alternative product. If we are unable to fulfill your order, we will issue a full refund promptly.

2. PAYMENT

You agree to pay the price listed on our Website, subject to correction of errors. Prices may change, and we reserve the right to adjust pricing at any time by posting updates on our Website. Full payment, including any shipping fees, must be cleared for the order to proceed. Failure to pay in full or any payment issues may result in order suspension or cancellation. We accept payments via Visa, Mastercard, Bank Transfer and EFTPOS.

By making a payment, you confirm you have read and agreed to any relevant third-party payment processor terms. We are not liable for issues arising from third-party services; please contact them directly for assistance.

3. DISCOUNTS AND COUPON CODES

Discounts or coupon codes may be offered occasionally. They cannot be combined with other promotions and are valid for the stated period or seven (7) days from the offer's commencement, or until stock lasts, whichever comes first. Discounts and codes apply to full-priced items only unless specified. Coupon codes are non-transferable and not redeemable for cash. We reserve the right to revoke offers or codes without notice.



4. STORE CREDIT

Store credit may be issued at our discretion and can be used exclusively for product purchases on our Website (not for shipping fees). You must have an account to receive and use store credit, which is valid for 12 months from the date of issue. Store credit is non-transferable and cannot be redeemed for cash, including partial balances.



5. SHIPPING AND DELIVERY

We deliver within Australia using various service providers.

a) Rates

You agree to pay the shipping fees as calculated at checkout. We reserve the right to update shipping fees by posting changes on the Website.

b) Dispatch Timeframes 

Orders are processed within 48 hours of payment receipt. Handling times may vary, particularly during peak periods.

c) Delivery Timeframes

Delivery times vary based on the delivery service provider. We will provide estimated delivery times when possible but are not liable for any delays.

d) Delivery Address 

Ensure your delivery address is accurate. We are not responsible for incorrect or failed deliveries due to address errors. Additional shipping fees may apply for returned undelivered items.

e) Lost Orders 

Contact us promptly if you believe your order is lost or misdelivered. We will investigate but do not guarantee responsibility for lost orders. Liability is limited to any compensation recovered from the delivery provider, minus investigation costs.

f) Risk 

Risk transfers to you upon delivery to your nominated address. If you authorize an unattended delivery or someone else signs for the delivery, the order is considered delivered. If we accept returned goods, risk reverts to us upon confirmation of receipt.

6. EVENTS BEYOND CONTROL

We are not liable for delays or failures due to unforeseen events beyond our control (e.g., natural disasters, strikes, service provider failures). We may cancel or delay orders during such events and will contact you if delays are expected.



7. ADVICE AND INFORMATION

We provide product-related advice and information in good faith but do not warrant its accuracy or reliability. This information is not a substitute for professional advice, and we accept no liability for any loss resulting from reliance on it unless required by law.



8. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees under the Australian Consumer Law (ACL). If you are entitled, you may receive a replacement or refund for major failures and compensation for foreseeable loss. For minor failures, repairs or replacements will be provided. We exclude all other warranties and liability to the maximum extent permitted by law. Remedies include:

• Replacement
• Repair
• Cost reimbursement for repair
• Other reasonable remedies as deemed suitable

Contact info@ozstarcaravans.com.au for ACL claims.

9. REFUND PROCEDURE

Contact us if your goods are damaged or defective upon delivery. Notify us of any issues within 10 business days of delivery.



10. INTELLECTUAL PROPERTY

All intellectual property rights remain our property. Nothing in these terms transfers ownership of our intellectual property to you.



11. DISPUTE RESOLUTION

Contact us first if a dispute arises. If unresolved within 30 days, we will seek mediation in the state or territory in which the dispute arises. If still unresolved, court proceedings may follow.



12. VARIATION

We may amend these terms by updating this document on the Website. Changes take effect immediately upon posting.



13. SEVERANCE

If any part of these terms is unenforceable, the remaining provisions remain effective.



14. TERMINATION

We may terminate this agreement and refund undelivered goods if necessary. Liability limitations remain effective after termination.



15. JURISDICTION

These terms are governed by the laws of the state or territory where the dispute arises or where the customer resides. Any legal proceedings will be conducted in the courts of that respective state or territory.



16. MOBILE TERMS OF SERVICE

By using our SMS service, you agree to receive communications. We are not liable for delayed or undelivered messages. For assistance, contact info@ozstarcaravans.com.au.